Gezocht: Vacature Service Delivery Manager

Prijs: Niet van toepassing

Bekeken: 55 keer

Datum plaatsing: 22 aug '08 om 09:21:30

Geplaatst in:

ICT Automatisering

Service Delivery Manager

Locatie

Amsterdam

Contactpersoon

E. Toering ✆+31 6 1074 4450

✉erik.toering@thematchmakers.nl

Service Delivery Manager - Bedrijfsprofiel

IPsoft (http://www.ipsoft.com), founded in 1998, is an industry-leading managed services provider offering a complete solution to enterprise customers for outsourcing global IT infrastructure operations.

The world´s largest companies, such as Time, Inc. Interactive, Genworth, IKON Office Solutions, The Sharper Image, Reuters, and Martha Stewart Living Omnimedia have entrusted their systems, networks, databases, and enterprise applications to IPsoft. Today, 1 in every 30 Fortune 1000 companies is an IPsoft client.

* IPsoft has grown over 100% each year for the last 4 consecutive years.

* Gartner´s 2005 Global Outsourcing Summit in Los Angeles, IPsoft is called “The company to watch...”

* Today, over 1 in every 35 Fortune 1000 companies depends on IPsoft for its IT infrastructure management needs.

Service Delivery Manager - Functie omschrijving

IPsoft, Inc. has an immediate opening for a Service Delivery Manager to be based out of our Office location in Amsterdam. The ideal individual in this role will bring to the table a near-perfect blend of management acumen, business savvy, technical aptitude, an unparalleled drive and work ethic, and a sense of personal entrepreneurship in meeting new challenges on a daily basis. The individual in this role will have the opportunity to form and manage relationships with several Fortune 100 / Global 100 solution partners, as well as interact with senior-level technologists and executives across dozens of Fortune 1000 / Global 2000 business. Professionalism and polish is the hallmark of success for this individual.

You will be responsible for a portfolio of Fortune 1000 accounts and the ongoing project and program management of those accounts, ensuring high levels of customer satisfaction through excellent service delivery. These activities include leading weekly status calls, technical support review meetings, quarterly executive presentations as well as day to day operational leadership and guidance. The Service Delivery Manager will be responsible for ensuring that all account and project engagements under their purview are receiving optimal support and customer satisfaction is maintained at industry leading levels.

• Provide leadership of key, high-profile Global Fortune 1000 partner/client relationships.
• Ensure absolute quality standards of technical & business service delivery
• Provide direct project/account oversight and management. 
• Advocate client service requirements and “outside in” perspective.
• Through expert understanding of IPsoft service delivery, advocate IPsoft´s services and solutions to client account portfolio.
• Liaise between customers, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery. 
• Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources 
• Support direct management in other business and operational development initiatives, as required

Service Delivery Manager - Functie eisen

• Bachelor´s degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status) 
• Minimum of 3-5 years hands-on technical experience in one or more domains required 
• Minimum of 1-2 years in a business-oriented role, such as technical project management or IT lead required 
• Flawless oral and written communication skills a must 
• Strong organizational skills required 
• Exceptional work ethic: goals-driven, results-oriented individual for whom “good enough” is not acceptable. 
• In-depth experience and knowledge of business-driven technology solutions required 
• Passionate about their work, their company, and their career. 
• Absolute accountability: points to nobody but themselves for their success and their failures. 
• Experience in managed services strongly preferred

Functional knowledge of the below domains, with expertise in at least two, required. Special consideration for generalist technology backgrounds;

·  Data Networking
·  Storage Management
·  UNIX Systems Administration (Solaris, Linux, AIX, etc.)
·  Windows Administration
·  Messaging Platforms
·  Database Administration / Architecture
·  Application Programming
·  Application Management
·  Datacenter management
·  IP Telephony
·  Technology Management Standards, such as ITIL, ISO, eSCM
·  Process methodologies highly desired (Six Sigma, Prince2, PMBOK)
·  Network & System Security
·  Technology Business Management Principles

Copyright http://www.thmatchmakers.nl

Service, delivery, manager, managed services, wereldwijd, reizen, top100, internationaal, vacature amsterdam, baan in amsterdam, fortune, managed service profider

Website:www.thematchmakers.nl/vacatures/vacature_service_delivery_manager_39502_11.html

Aanbieder contact informatie

Naam: Erik Toering

(Bekijk alle advertenties)

Telefoon nummer: +31(0)6-10744450

Plaats: Zeist
(Utrecht, Nederland)

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